I. Product & Quality Assurance

Q1: What certifications do your solar panels and lithium batteries have? Are they compliant with my country's standards?

A: Our products are certified by leading international authorities, including TUV, CE, IEC, UL, and RoHS. We provide specific test reports tailored to different markets (such as Europe, the Middle East, and Southeast Asia) to ensure full compliance with local grid and safety regulations.

Q2: What is the conversion efficiency and lifespan of your solar panels?

A: We primarily supply high-efficiency Monocrystalline modules with a conversion efficiency of over 21%. All modules come with a 12-year workmanship warranty and a 25-year linear power output guarantee, ensuring long-term return on investment for your projects.

Q3: Which brands do you supply? Are they authentic?

A: we have established strategic partnerships with top-tier (Tier 1) brands such as Longi, Jinko, and JA Solar. We also offer our high-performance Sunkit brand series. All products are 100% authentic and traceable to the original source.

II. Customized System Solutions

Q4: I am a new installer/retailer. Can you provide a complete solar system kit?

A: Absolutely! We specialize in one-stop solar system design. Simply provide us with your daily power consumption or roof area, and our engineering team will match the most suitable panels, inverters, racking systems, and battery packs for you, complete with a professional wiring guide.

Q5: Do you support OEM/ODM services?

A: Yes, we do. We can provide Logo customization on product frames, backsheets, or packaging to meet your branding requirements. For specific projects, we can also customize cable lengths or connector specifications.

III. Orders & MOQ (Minimum Order Quantity)

Q6: What is your MOQ? Do you support sample orders?

A: We have recently optimized our MOQ policy to better support small and medium-sized distributors:

• Solar Panels & Inverters: We accept sample orders starting from 1 piece.

• Energy Storage Systems: For new customers, we offer low-threshold support for the first trial order without requiring a full container. Contact our online service for the latest promotional discounts.

IV. After-sales & Technical Support

Q7: How do you handle shipping damage or technical failures?

A:

1. Shipping Protection: We use reinforced pallets and anti-vibration packaging. We strongly recommend trading through Alibaba Trade Assurance for full protection.

2. Remote Warranty Service: We have launched Remote Technical Diagnosis. For installation or operational issues, our technical team provides live video guidance. If a quality issue is confirmed, we will promptly arrange for a replacement or reissue according to the contract.

   
   

V. Logistics & Payment

Q8: Shipping costs are high. Do you have any optimized logistics solutions?

A: We have extensive resources for international logistics and support DDP (Delivered Duty Paid) mode, offering door-to-door delivery. We compare sea, rail, and sea-rail multimodal transport to find the most cost-effective path for your order, minimizing your landed costs.

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